Plan your San Pedro visit
Keep Rio’s contact details available throughout your San Pedro rental. The published phone numbers are +501 629 3655 and +501 600 3332. Save your reservation reference and the agreed pickup and return details on a reachable phone.
If the cart develops a problem, stop in a safe place and contact the team. Share your reference, location and a description of the issue. Ask what to do next rather than continuing on an unsuitable route or attempting an unfamiliar repair. Your signed handover agreement governs vehicle issues and operational conditions.
If a flight, water taxi or hotel change affects pickup, tell Rio as soon as possible. State the new operator, arrival time and accommodation details. Changing the information may require a revised meeting plan or full quote; an unanswered message is not confirmation of a change.
Plan any extension before the agreed return time. Give the team the return time you want and check whether the rental amount or conditions would change. Do not assume a weekly base rate automatically extends an accepted booking.
At return, use the agreed location, leave enough time for handover and bring the cart back with the same fuel level as at pickup. A departing flight or boat needs its own margin for luggage and check-in.
Rio’s rental service is based in San Pedro on Ambergris Caye. The office at Belize Express Terminal Water Taxi is staffed 8 AM–9 PM daily. Pickup times can be requested around the clock, but the exact handover time and place must be confirmed with the team.